Privacy Policy

Effective Date: July 9, 2026

At EYEONIQ CCTV Solutions (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.eyeoniqcctvsolutions.com) or utilize our professional CCTV installation, repair, AMC, and smart security services across Faridabad and Ballabhgarh.

By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information that helps us deliver reliable, high-quality surveillance and security solutions tailored to your property.

• Personal Information: When you request a quote, book a free site survey, or contact us for support, we may collect your name, email address, phone number, and physical billing/installation address.

• Property & Technical Details: To design an effective, customized security plan, our certified technicians collect structural information, property layouts, and coverage preferences during on-site evaluations.

• Website Usage Data: We automatically collect standard technical information when you navigate our site, including your IP address, browser type, device type, pages visited, and time spent on our platform.

2. How We Use Your Information

Your information is utilized strictly to provide, optimize, and manage our smart security systems. Specifically, we use your data to:

• Schedule, execute, and manage your Free Site Survey and subsequent professional installations.

• Process payments, issue invoices, and manage service renewals for CCTV AMC (Annual Maintenance Contracts).

• Configure digital system settings, such as DVR/NVR network setups and secure mobile viewing access on your smartphone.

• Respond promptly to customer support requests, troubleshooting queries, and hardware maintenance needs.

• Improve our website functionality, track service efficiency, and send updates regarding important security hardware upgrades.

3. Data Protection and Security

We implement rigorous technical and organizational security protocols to protect your personal data and property blueprints from unauthorized access, alteration, disclosure, or destruction.

Please note that while we provide secure mobile configurations for your HD, IP, or WiFi cameras, the ultimate security of your remote viewing network also depends on you maintaining strong, unique passwords for your router and application accounts.

4. Information Sharing and Disclosure

We respect your privacy. EYEONIQ CCTV Solutions does not sell, trade, or rent your personal information to third parties.

We may share your data only under the following limited circumstances:

• Trusted Service Partners: With verified third-party vendors who assist us in operating our website, processing online payments, or delivering hardware components, provided they agree to keep this information strictly confidential.

• Legal Compliance: If required to do so by applicable law, law enforcement agencies, or court orders to protect our legal rights or ensure public safety.

5. Third-Party Links

Our website may contain links to manufacturing partners or external technical resources. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to read the privacy statements of any external site you visit.

6. Your Rights and Choices

You hold complete control over your personal data. You have the right to:

• Request access to the personal information we maintain about you.

• Request corrections or updates to inaccurate or incomplete data.

• Request the deletion of your personal details from our records (subject to ongoing contractual obligations, such as active AMC agreements).

To exercise any of these rights, please contact our data privacy coordinator at support@eyeoniqcctvsolutions.com.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect operational changes or evolving security compliance standards. Any updates will be posted directly on this page with a revised “Effective Date.” We recommend reviewing this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices in the Faridabad and Ballabhgarh regions, please get in touch with us:

• Email: eyeoniqcctvsolutions@gmail.com

• Phone: +91 92175 11198

• Main Address: 357, Raghuvir Nagar, Sector 2, Near Oil Mill Wali Gali, Faridabad, Haryana 121004